13jl Privacy Policy

1. Overview

This Privacy Policy applies to all users of the 13jl platform, including the website at 13jl.onl, the 13jl Android application, and all related services (collectively, the "Platform"). The Platform is operated for and directed to residents of the Philippines.

By registering an account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your personal information as described here. If you do not agree to this Policy, please discontinue use of the Platform.

2. Data We Collect

13jl collects personal information that is necessary to operate the Platform, verify your identity, process transactions, and provide a safe gaming environment. The categories of data we collect include:

We do not collect sensitive data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or regulation. We do not store full payment card numbers — payment processing is handled by third-party Philippine payment providers who operate under their own security standards.

3. How We Use Your Data

13jl uses the personal information we collect for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your account throughout your use of the Platform.
• Transaction processing — to process deposits and withdrawals in Philippine Peso through local payment channels, and to maintain accurate financial records.
• KYC and compliance — to verify that you meet eligibility requirements, including the 21+ age requirement, and to meet our obligations under applicable law.
• Platform security — to detect and prevent fraud, account abuse, money laundering, and other prohibited activity.
• Customer support — to respond to your queries, resolve disputes, and handle complaints effectively.
• Platform improvement — to analyse how the Platform is used, fix bugs, improve features, and enhance the overall experience for Philippine players.
• Responsible gaming — to monitor activity patterns that may indicate problem gambling behaviour, and to support responsible gaming measures where needed.
• Communications — to send account-related notifications, security alerts, and information about platform updates. Marketing communications are sent only where you have consented.

We process your data only for the purposes described above. We do not use your data for automated decision-making that produces significant legal effects without human review.

4. Sharing Your Data

13jl does not sell your personal information to third parties. We share data only in the following circumstances and only to the extent necessary:

• Payment processors — Philippine payment providers that facilitate deposits and withdrawals receive the minimum account and transaction information needed to process your payment.
• Identity verification providers — third-party KYC services used to verify your identity during account registration or when required before a withdrawal.
• Platform and technology partners — service providers that support Platform operations (hosting, analytics, security) under strict data processing agreements.
• Legal obligations — when required to do so by law, court order, or legitimate request from a Philippine government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Data Security

13jl applies technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform.
• OTP (one-time password) verification for account login and sensitive account actions.
• Restricted internal access to personal data — only staff with a legitimate need to handle your data can access it.
• Regular security assessments and monitoring for unusual access patterns or potential breaches.
• Secure storage of account credentials — passwords are hashed and are not stored in plaintext.

While we take reasonable steps to protect your data, no system is completely immune to risk. You also have a responsibility to keep your login credentials secure, not share your password, and notify us immediately if you suspect your account has been accessed without your permission.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as needed to comply with legal obligations, resolve disputes, and enforce our agreements. The general retention periods we apply are:

• Account and identity data is retained for the duration of your account plus a period required by applicable law following closure.
• Transaction records are retained for a minimum period required under Philippine financial regulations.
• Usage and technical data is typically retained for shorter periods used for security monitoring and analytics purposes.

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, it is securely deleted or anonymised.

7. Cookies and Tracking

13jl uses cookies and similar tracking technologies on the Platform website and mobile experience. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform.

• Essential cookies — required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cannot be disabled without affecting Platform functionality.
• Analytics cookies — used to understand how players interact with the Platform so we can improve features and fix issues. Data collected is aggregated and does not personally identify you.
• Preference cookies — store your settings and preferences to improve your experience across sessions.

You can manage cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but some features may not perform as intended.

8. Your Data Rights

As a registered player on the 13jl Platform, you have the following rights over your personal data. To exercise any of these rights, contact our support team through the in-platform live chat or via the contact details in your account dashboard.

9. Minors

The 13jl Platform is strictly for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that an account has been registered by a person under this age, we will close the account and delete the associated personal data as promptly as possible.

If you believe that a person under 21 has registered an account on the Platform, please contact our support team immediately so we can investigate and take the appropriate action.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the Platform, changes in applicable Philippine law, or improvements to our data practices. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how your data is used, we may notify registered players directly through their account or via their registered mobile number. Your continued use of the Platform following a policy update constitutes acceptance of the revised Privacy Policy.

11. Contact and Data Inquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a concern about how your personal information has been handled, you can reach the 13jl support team through:

• The in-platform live chat, available around the clock through your logged-in account.
• The support contact details available in your account dashboard.

When contacting us about a data matter, please include your registered account username or mobile number so our team can locate your account and respond accurately. We aim to respond to all data-related inquiries within a reasonable timeframe.